The 5 Worst Customer Service Mistakes : Managing :: American Express OPEN Forum

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http://www.openforum.com/articles/the-5-worst-customer-service-mistakes

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Marketing 101 for Developers

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http://www.myasmine.com/marketing-101-for-developers/

The Customer Is Still #1

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http://www.baldrige.com/criteria_customerfocus/the-customer-is-still-1/