Leadership and Management – An Example of the Difference — Your Small Business Growth

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http://yoursmallbusinessgrowth.com/2012/08/leadership-and-management-an-example-of-the-difference/

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Three Star Leadership Blog: Why don’t managers do better?

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http://blog.threestarleadership.com/2012/08/06/why-dont-managers-do-better.aspx

Leadership & Zebras

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http://m.washingtonpost.com/national/on-leadership/on-leadership-jim-kouzes-on-leadership-and-zebras/2012/08/08/0af9c39c-e172-11e1-ae7f-d2a13e249eb2_video.html

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“Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage.” – Niccolo Machiavelli

The 5 Worst Customer Service Mistakes : Managing :: American Express OPEN Forum

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http://www.openforum.com/articles/the-5-worst-customer-service-mistakes