Urging caution

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The ever-lasting management question about the right way to growth and finding new ways beyond the core business has produced many writings.

This article belongs to my private sequences of scheduled rereadings. The author declares caution as a focus and gives here an excerpt of his book with the same matter.

”This article challenges recent thinking on business growth by urging caution. It is based on Andrew Campbell’s book, The Growth Gamble: When Leaders Should Bet Big On New Businesses – and How They Can Avoid Expensive Failures.”

Campbell, A. (2005) Going for gold: wait on amber, 360° The Ashridge Journal, Autumn, pp. 30 – 33



Inverting the hierarchy

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Employees First, Customers SecondEmployees First, Customers Second by Vineet Nayar
My rating: 5 of 5 stars

A very good book about changing a company. And changing it to a high performance company. The title is provocative as every manager is usally thinking “customer first” and everything else is secondary.

The approach here is clearly driven by the fact of being a service and IT company, and that every value is generated in the front line at the employees. This is called value zone in the book. The empowerment of the employees – which does not mean having pizza parties each Friday and automation of higher salaries – is to the greatest possible extent a matter of trust, openness and good communication. Which leads also to a good ranking as a favorite employer. It is very amazing how the trust and communication problems are solved with this model.

The story of this change starts at the declining point of the company and depicts all the thoughts of the author (and others) that lead to that model, including all the “No’s” and “Yes, but ..” objections. In the end the normal organizational hierarchy is inverted when it comes to how employees are influenced and how decisions are made. The success of the company (HCLT) speaks for itself. The term EFCS is an acronym now for success.

Recommended reading for managers.

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Importance of Communication

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Four years back is this article on communicating vision and values. A really good article with some simple and efficient messages for leadership.

I’ve just reread that. And it contains a very appealing example, too.

Speak to inspire.

It appeared in the HR Magazine. Here is the link.


Culture of Service Excellence

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Getting closer to the present, during my rereading cycle of some older articles. This one was published last year, and covers how to get better in serving the customer. Especially when being in a saturated market situation.

I think that the writer here is stressing the right points, especially when it comes to a deeper listening to the customer’s needs, and the required trust of employees which is necessary to act with passion.

The article has very nice examples for the discussed topics.

The bottom line points out 7 elements to keep in mind when aiming to remain competitive in a maturing industry.

The article is found here: http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1886


Kiva and Empire Avenue

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Kiva and Empire Avenue.

Growing beyond existing business

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Another excellent article that I have re-read recently is dated back to 2004 and covers growth of a company without damaging the core business.

As today’s time is somehow comparable to those times after the internet turn down of the years 2001 and thereafter, it is very instructive to read this again. Very interesting, too, is the 4-test-strategy for new businesses, depicted in this article.

A key principle is – of course – that growth should add to existing business and not detract from it.

The complete article is to be found here: http://bit.ly/gtsh92

New Themes: Modern News and Dusk to Dawn

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New Themes: Modern News and Dusk to Dawn Today, our ever-growing collection of themes grows by not one, but two with the addition of Modern News and Dusk To Dawn. If your blog is news-oriented (or if you're ripe to start a news blog), then Modern News, a new premium theme from StudioPress, is a great choice. Bright and stylish, Modern News offers six layout options, seven color schemes, a tabbed sidebar, and many more features. Get the full scoop on the Theme Showcase and purchase it as … Read More

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